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This section is provided as a means for you to quickly find the answer to many of the common questions and concerns users may have. Topics are organized by subject and may be accessed by clicking on the subject links below.
New User
Bidding
Payment
Artwork
Shipping
Warranty
General Info
Can I view the artwork without registering to bid?
Yes, you can view all items without completing the full registration form. However, you must complete the simple login page in order to be entered in the drawing to win artwork and view items in the auction.
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Can I view the artwork without an Auction Entry Password?
No, you must obtain an Auction Entry password to enter your organization's auction.
What if I lost my Auction Entry password?
If you lost your Auction Entry password, kindly contact your organization or email us at info@ArtAuctionFundraiser.com and one will be provided for you. Or, you may call Art Auction Fundraiser at 1.888.799.7888 between the hours of 9AM-5PM E.S.T. Monday thru Friday.
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Do I need to register in order to bid?
Yes, in order to bid you must be a registered bidder. However, you can view items up for bid without registering. Keep in mind you must first obtain an Auction Entry password to access your organization's auction.
Can I bid on more than one item?
Yes, you may place bids on as many items as you would like. But remember, if you are the winning bidder on all the items, you will own them.
Can I track my bids?
Yes, once inside the auction, you can track your bids by clicking on the "My Auctions" button which will be on the top navigation bar.
Can I cancel my bid?
No, once you submit your bid, it cannot be cancelled. However, if you are outbid and the winning bidder is disqualified, Art Auction Fundraiser.com will restore your last bid to the winning status and notify you by email.
What if I have a bidding problem?
If you experience any technical problems during the bidding process, please contact ArtAuctionFundraiser at info@ArtAuctionFundraiser.com. Please be sure to tell us your name, email address, a phone number, and what the nature of the problem is. An Art Auction Fundraiser consultant will get in touch with you shortly.
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How do I make payment?
All payments are completed online by credit card.
What credit cards do you accept?
We accept Visa, MasterCard, Discover, and American Express.
Do I have to pay sales tax?
Art Auction Fundraiser.com is located in New York and is required by law to collect sales tax on items shipped within the state.
When am I billed?
At the conclusion of the auction all winning bidders are notified by email. At this point your credit card will be billed. If for some reason your credit card has been declined, a representative from Art Auction Fundraiser will be in contact with you.
Is your site safe?
Art Auction Fundraiser uses state-of-the-art secure socket layer(SSL) to prevent your valuable information from being tampered with or compromised in any way. Our secure socket layer encrypts the information you enter before it is sent over the Internet. This greatly decreases the ability of outsiders to gain access to, and use your personal data or credit card information.
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What type of artwork do you offer?
We offer the highest quality custom framed artwork available. Various mediums are oil paintings, serigraphs, etchings and lithographs. All collectible artwork is conservation mounted to protect the artwork.
What type of value am I receiving at opening bid?
You are receiving tremendous value at the opening bid price. Our opening bids are as much as 40% less than traditional gallery
prices.
Do you provide an authenticity on items sold?
Yes, all collectible items are accompanied by a letter of authenticity.
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What is the cost of shipping?
Shipping (including handling and insurance) is $11.95 on each item within the Continental United States. All orders to Alaska, Hawaii, and Puerto Rico will be charged $90 and is shipped 2nd Day Air. All orders to Canada will be charged $45 and is shipped Ground and duty will be paid by the purchaser.
How long does delivery take?
Time to Process is the estimated number of business days from winning an auction to shipping of product. In most cases, we will ship your order(s) from Art Auction Fundraiser within 2-3 weeks.
Please take into account the following circumstances where this process may be delayed:
If we need to verify your credit card information, shipment of merchandise will be delayed until verification is complete.
If your shipping address is different from your billing address, this may cause additional delays and verification needs.
Merchandise does not ship on Saturdays, Sundays or public holidays.
Can I have my order sent to a different address?
For your protection we use AVS (address verification) and require a correct billing address that matches your credit card statement, but we can ship to any address. Simply provide your "Bill To" and "Ship To" addresses during registration.
What carriers do you use to ship items?
Art Auction Fundraiser.com uses UPS, FedEx and Airborne to ship all items.
Can I track my shipment?
Once we ship your order you will receive an email confirmation along with a UPS or FedEx tracking number.
You can also go directly to UPS.com or FedEx.com and enter your tracking number to follow the progress of your package. Please note that tracking numbers may take up to 24 hours to be valid. We assign tracking numbers before FedEx and UPS actually pick up the products.
Do you ship to a post office box?
We use UPS/FedEx/Airborne to deliver our products. None of them will deliver to post office boxes. We can ONLY ship orders to a street address.
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Do you warranty your product?
Yes, we give a lifetime warranty on materials and workmanship. If for any reason your item needs to be repaired, simply email us at info@ArtAuctionFundraiser.com.
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How much commission does my organization receive?
Your organization will receive a minimum of 25% and as much as 30% commission on all items sold!
When does my organization receive its commission?
Your organization receives its entire commission 30 days after the auction ends.
Can I enter an organization's auction that I am not a part of?
No, you can only access your organization's auction using the Auction Entry password given to you by your organization or Art Auction Fundraiser.
Does Art Auction Fundraiser support the E-Donor Bill of Rights?
Yes, Art Auction Fundraiser is committed to supporting the E-Donor Bill of Rights that the American Association of Fundraising Professionals (AFP) has developed. The AFP E-Donor Bill of Rights is designed to assure that donors and prospective donors can have full confidence in nonprofit organizations and causes they are asked to support.
According to the AFP principals, E-donors should:
Be clearly and immediately informed of the organization's name, identity, nonprofit or for-profit status, its mission, and purpose when first accessing the organization's website.
Have easy and clear access to alternative contact information other than through the website or email.
Be assured that all third-party logos, trademarks, trustmarks and other identifying, sponsoring, and/or endorsing symbols displayed on the website are accurate, justified, up-to-date, and clearly explained.
Be informed of whether or not a contribution entitles the donor to a tax deduction, and of all limits on such deduction based on applicable laws.
Be assured that all online transactions and contributions occur through a safe, private, and secure system that protects the donor's personal information.
Be clearly informed if a contribution goes directly to the intended charity, or is held by or transferred through a third party.
Have easy and clear access to an organization's privacy policy posted on its website and be clearly and unambiguously informed about what information an organization is gathering about the donor and how that information will be used.
Be clearly informed of opportunities to opt out of data lists that are sold, shared, rented, or transferred to other organizations.
Not receive unsolicited communications or solicitations unless the donor has "opted in" to receive such materials.
While Art Auction Fundraiser does not represent that each nonprofit making use of our service can at all times achieve these goals, we are committed to providing a level and quality of service so that these goals can be attained by nonprofits both consistently and
efficiently.
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